Responsible Gaming
Gaming Should Be Entertainment
At Serene and Salinas, we believe that betting and gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. If you find yourself betting more than you can afford to lose, or if gambling is causing stress in your life, please seek help immediately.
Age Verification
In Australia, you must be 18 years of age or older to participate in gambling activities. We are committed to preventing underage gambling and protecting young people. If you are under 18, please do not use our services.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, problem gambling may be present:
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity from family, friends, or partners
- Spending more time or money on gambling than intended
- Feeling anxious, irritable, or restless when trying to cut down gambling
- Using gambling to escape problems, stress, or negative emotions
- Lying about the extent of gambling involvement
- Borrowing money or selling possessions to fund gambling
- Neglecting work, education, family, or social activities due to gambling
- Experiencing financial difficulties or debt as a result of gambling
- Continuing to gamble despite negative consequences
Self-Help Tools & Safer Gambling Features
Most responsible betting operators offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified period
- Loss Limits: Restrict the amount you are willing to lose
- Reality Checks: Receive notifications reminding you how long you've been gambling
- Session Limits: Set time limits for your gambling sessions
- Self-Exclusion: Voluntarily ban yourself from gambling for a period you choose
We encourage you to use these tools if you feel your gambling is becoming a concern.
Support & Help Organizations
If you or someone you know is struggling with problem gambling, professional help is available. Contact one of these trusted Australian and international organisations:
Australia
-
Gambling Help Online
Phone: 1800 858 858 (free, confidential, 24/7)
Website: www.gamblinghelponline.org.au
Counselling and support services for problem gambling in Australia
International Support (for users accessing from other regions)
-
GamCare (United Kingdom)
Website: www.gamcare.org.uk
Free counselling and support services -
GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling -
Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org
Education and support resources -
National Council on Problem Gambling (United States)
Phone: 1-800-522-4700
Website: www.ncpgambling.org
Helpline and treatment referral services
Need Help?
If you are experiencing problems with gambling, please reach out for help today. There is no shame in seeking support, and professional counsellors are available to assist you confidentially, free of charge.
Contact Gambling Help Online on 1800 858 858 (available 24/7) or visit www.gamblinghelponline.org.au to speak with a trained counsellor.